A handpicked selection of quality wellies          info@thewellingtonbootco.co.uk | 01363 776 000

Customer Service

Shipping & Delivery
All orders are normally shipped within 48 hours from cleared funds and security checks. Should an item be out of stock, we will notify the client the approximate delivery time where you have an option to cancel your order. In certain cases there may be an extra cost for delivery where our couriers charge an extra fee. You will notified by phone or email with the cost details. At any time you have the right to cancel and be given a full refund
Privacy & Security
Your personal data is protected in the UK by the Data Protection Act 1998. Under the Data Protection Act, we have a legal duty to protect any information we collect from you. Any information that you give us is held with the utmost care and security. It will not be used in ways to which you have not consented. We do not and will not pass on your details to any third party or government department unless you give us permission to do so. We will not collect any information about individuals, except where it is specifically and knowingly provided by them through the completion of enquiry forms or email. Examples of such information include: Name, Address, Telephone number, Email address, Country of abode. On occasion we may use any information that you supply for direct marketing purposes or to inform you of news and special offeres that we we think may be of interest to you. .
Returns & Replacements
Any product that is deemed faulty due to manufacturing should be returned directly to the respective manufacturer whose address can be found on their website. Any product that may have been purchased on this website can be returned to The Wellington Boot Co who will either refund the cost of the purchase or exchange for a different size if recieved back within 7 days. The purchaser will be responsible for covering the cost of the courier back to the Wellington Boot Co. If you do require your footwear to be sent back to The Wellington Boot Co, the return address is The Wellington Boot Co, Downes Mill, Crediton, Devon EX17 3PW. Please include your purchase details and requirements. Any purchased item returned to The Wellington Boot Co after 7 days is liable to a £10.00 re-stocking fee. No returns after 30 days from date of purchase.
Your order will be placed via our online ordering system. We currently use Worldpay (part of RBS) as our payment integration gateway and UK Mail as our delivery company.
Payment, Pricing & Promotions
Payment is made via our online ordering system. We aim to price our products extremely competitively. You will be informed of any promotions that we are running via email if you have chosen to do so - our promotions run on an irregular basis so we will be unable to inform you a long time in advance of such acts.
Viewing Orders
You can view your orders via your dashboard once you have registered on the website.
Updating Account Information
You can update your account information via your dashboard once you have registered on the website. You can also login and register using your Facebook id if you have one - this saves you having to re-type your info out again!